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CCRM120 - CCRM 9.x Essentials

Available for Public Training Course Type:

Instructor-Led

Part #:

CCRM120-91-COURSE-A
Delivery Type:

Public Training and Onsite and Virtual Classroom
Status:
Current (Released Mar/12)

Course Details Course Files



Course Description:
This three-day course provides students with the skills needed to effectively configure and use the Change, Configuration, and Release Management (CCRM) solution, which includes HP Service Manager v9.30, HP Release Control v9.13, HP UCMDB v9.03, HP Operations Orchestration v9.00 and Project and Portfolio Management 9.12 software. In this course, you perform integration steps to enable the five software products. You will also learn the process for handling changes using Service Manager and Release Control. Lastly, you will understand the role of UCMDB in handling changes to CIs and determining impact. This course is 50% lecture and 50% hands-on lab. Student size is limited to 10 students per class.

SOLUTION VERSION: 9.10

Catalog
CCRM120 - CCRM 9.x Essentials
AUD 2700.00
[9 Training Units]
3 day(s)
CCRM120 - CCRM 9.x Essentials - Virtual Onsite
Contact us for pricing 3 day(s)
Onsite Training
CCRM120 - CCRM 9.x Essentials
USD 21600.00
[72 Training Units]
3 day(s)

(Shipping&Handling charges may apply)


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Debugging Information
ColdFusion Server Standard 8,0,1,195765
Template /main/training/course_details.cfm
Time Stamp 18-Apr-14 06:12 PM
Locale English (US)
User Agent CCBot/2.0 (http://commoncrawl.org/faq/)
Remote IP 15.192.1.43
Host Name 15.192.1.43


Execution Time

Total Time Avg Time Count Template
94 ms 94 ms 1 top level E:\CommonApps\PRODUCTION\MAIN\training\course_details.cfm
47 ms 47 ms 1 E:\CommonApps\PRODUCTION\MAIN\training\include\_course_store_list.cfm
31 ms 31 ms 1 E:\CommonApps\PRODUCTION\MAIN\training\include\_course_attributes.cfm
16 ms 16 ms 1 CFC[ E:\CommonApps\PRODUCTION\MAIN\com\services\priceService.cfc | init() ] from E:\CommonApps\PRODUCTION\MAIN\com\services\priceService.cfc
16 ms 16 ms 1 E:\CommonApps\PRODUCTION\MAIN\include-en\resources\_page_start.cfm
16 ms 16 ms 1 E:\CommonApps\PRODUCTION\MAIN\include-en\resources\_site_header.cfm
16 ms 16 ms 1 E:\CommonApps\PRODUCTION\MAIN\include\subframes\catalog\_item_list_publictraining.cfm
0 ms 0 ms 1 CFC[ E:\CommonApps\PRODUCTION\MAIN\com\services\priceService.cfc | getPrice(deliveryType = ilt, siteCode = AU, priceIn = 21750.0000) ] from E:\CommonApps\PRODUCTION\MAIN\com\services\priceService.cfc
0 ms 0 ms 1 CFC[ E:\CommonApps\PRODUCTION\MAIN\com\services\priceService.cfc | getPrice(deliveryType = public, siteCode = AU, priceIn = 2250.0000) ] from E:\CommonApps\PRODUCTION\MAIN\com\services\priceService.cfc
0 ms 0 ms 1 CFC[ E:\CommonApps\PRODUCTION\MAIN\com\udf\query.cfc | init() ] from E:\CommonApps\PRODUCTION\MAIN\com\udf\query.cfc
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\AU\application.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\app_config.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\app_init.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\include-en\resources\_menu_bar.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\include-en\resources\_page_end.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\include-en\resources\_site_footer.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\include-en\resources\_translations.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\include\_admin_menu_bar.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\include\_bar_right.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\include\_country_menu.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\include\_func_library.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\include\_keepalive_iframe.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\include\_login.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\include\_news_list_right.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\include\_small_cart.cfm
0 ms 0 ms 2 E:\CommonApps\PRODUCTION\MAIN\include\menu\_menu_end.cfm
0 ms 0 ms 18 E:\CommonApps\PRODUCTION\MAIN\include\menu\_menu_item.cfm
0 ms 0 ms 2 E:\CommonApps\PRODUCTION\MAIN\include\menu\_menu_start.cfm
0 ms 0 ms 3 E:\CommonApps\PRODUCTION\MAIN\include\permissions\_check_access_all.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\include\subframes\catalog\_item_list_course.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\include\subframes\catalog\_item_list_vilt.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\security_check.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\training\Application.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\training\include\_course_level_schema.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\training\include\_course_suite_schema.cfm
0 ms  STARTUP, PARSING, COMPILING, LOADING, & SHUTDOWN
94 ms  TOTAL EXECUTION TIME
red = over 250 ms average execution time


SQL Queries

rs_wsites (Datasource=merctraindsn, Time=0ms, Records=74) in E:\CommonApps\PRODUCTION\MAIN\include\_country_menu.cfm @ 18:12:00.000
		SELECT	*
		FROM	tbl_websites
		WHERE	wsite_active = 1
				AND wsite_contact_info <> ''
				AND wsite_geo <> ''
		ORDER BY	wsite_geo, wsite_long
	
rs_wsite_info (Datasource=merctraindsn, Time=0ms, Records=1) in E:\CommonApps\PRODUCTION\MAIN\training\course_details.cfm @ 18:12:00.000
	SELECT	*
	FROM	qry_info_wsites
	WHERE	wsite_short= 'AU'
rs_Course (Datasource=merctraindsn, Time=0ms, Records=1) in E:\CommonApps\PRODUCTION\MAIN\training\course_details.cfm @ 18:12:00.000
	SELECT	*
	FROM	qry_list_items
	WHERE	cat_type='course' AND itm_id=00009752
	AND		itm_status <> 'Deleted' AND itm_status <> 'Hidden' AND itm_status <> 'Retired'
	
		AND (itm_status_internal <> 1)
	
rs_file_list (Datasource=merctraindsn, Time=15ms, Records=1) in E:\CommonApps\PRODUCTION\MAIN\training\include\_course_attributes.cfm @ 18:12:00.000
		
        SELECT	*
            FROM	qry_list_subitems_with_items
            WHERE	cat_type= 'file' and cat_disp_info=1
            AND 	(itm_regions LIKE '%AU%' OR itm_regions='')
            AND 	citm_course_id= 00009752
        ORDER BY 	itm_regions DESC,cat_order
    
categories (Datasource=merctraindsn, Time=0ms, Records=1) in E:\CommonApps\PRODUCTION\MAIN\training\include\_course_attributes.cfm @ 18:12:00.000
		
        SELECT	cat_id
        FROM	tbl_item_categories
        WHERE	cat_id= 10 
rs_subcourses (Datasource=merctraindsn, Time=0ms, Records=0) in E:\CommonApps\PRODUCTION\MAIN\training\include\_course_suite_schema.cfm @ 18:12:00.000
	SELECT	*
	FROM	qry_list_subitems_with_items
	WHERE	citm_course_id=9752 AND cat_type='course'
			AND (itm_regions LIKE '%AU%' OR itm_regions='')
	ORDER BY citm_order, citm_course_id, cat_order, itm_sku_course, itm_sku
rs_items_list (Datasource=merctraindsn, Time=15ms, Records=3) in E:\CommonApps\PRODUCTION\MAIN\training\include\_course_store_list.cfm @ 18:12:00.000
		
	SELECT	*
	FROM	qry_list_subitems_with_items
	WHERE	cat_type= 'order'
			AND (itm_regions LIKE '%AU%' OR itm_regions='')
			
				AND itm_status= 'Current'
			
			AND citm_course_id= 00009752
	ORDER BY cat_order, itm_sku_course, itm_sku, itm_sku_rev DESC
getRate (Datasource=merctraindsn, Time=0ms, Records=1) in E:\CommonApps\PRODUCTION\MAIN\include\subframes\catalog\_item_list_publictraining.cfm @ 18:12:00.000
    select tuM_tuRate from tbl_tuMaster where tuM_sitePick = 'AU' and isCurrent = 1
q1 (Datasource=merctraindsn, Time=0ms, Records=1) in E:\CommonApps\PRODUCTION\MAIN\com\services\priceService.cfc @ 18:12:00.000
        	SELECT TOP 1 R_0,R_1,R_2,R_3,R_4,R_5,R_6,R_7,R_8,R_9,R_10,R_11,R_12,R_13,R_14,R_15,R_16,R_17,R_18,R_19,R_20, effective_dt
            FROM tbl_price_lookup
            WHERE site_pick = 'US'
                AND delivery_type = 'public'
                AND is_active = 1
                AND effective_dt < '04/18/2014'
            ORDER BY effective_dt DESC
		
q2 (Datasource=merctraindsn, Time=0ms, Records=1) in E:\CommonApps\PRODUCTION\MAIN\com\services\priceService.cfc @ 18:12:00.000
                        SELECT TOP 1 R_0,R_1,R_2,R_3,R_4,R_5,R_6,R_7,R_8,R_9,R_10,R_11,R_12,R_13,R_14,R_15,R_16,R_17,R_18,R_19,R_20, effective_dt
                        FROM tbl_price_lookup
                        WHERE site_pick = 'AU'
                        AND delivery_type = 'public'
                        AND is_active = 1
                        AND effective_dt < '04/18/2014'
                        ORDER BY effective_dt DESC
                    
getRate (Datasource=merctraindsn, Time=0ms, Records=1) in E:\CommonApps\PRODUCTION\MAIN\include\subframes\catalog\_item_list_vilt.cfm @ 18:12:00.000
    select tuM_tuRate from tbl_tuMaster where tuM_sitePick = 'AU' and isCurrent = 1
rs_access_all (Datasource=merctraindsn, Time=0ms, Records=1) in E:\CommonApps\PRODUCTION\MAIN\include\permissions\_check_access_all.cfm @ 18:12:00.000
		SELECT	*
		FROM	qry_check_access
		WHERE	citm_item_id=9859 
getRate (Datasource=merctraindsn, Time=0ms, Records=1) in E:\CommonApps\PRODUCTION\MAIN\include\subframes\catalog\_item_list_course.cfm @ 18:12:00.000
    select tuM_tuRate from tbl_tuMaster where tuM_sitePick = 'AU' and isCurrent = 1
q1 (Datasource=merctraindsn, Time=0ms, Records=1) in E:\CommonApps\PRODUCTION\MAIN\com\services\priceService.cfc @ 18:12:00.000
        	SELECT TOP 1 R_0,R_1,R_2,R_3,R_4,R_5,R_6,R_7,R_8,R_9,R_10,R_11,R_12,R_13,R_14,R_15,R_16,R_17,R_18,R_19,R_20, effective_dt
            FROM tbl_price_lookup
            WHERE site_pick = 'US'
                AND delivery_type = 'onsite'
                AND is_active = 1
                AND effective_dt < '04/18/2014'
            ORDER BY effective_dt DESC
		
q2 (Datasource=merctraindsn, Time=0ms, Records=1) in E:\CommonApps\PRODUCTION\MAIN\com\services\priceService.cfc @ 18:12:00.000
                        SELECT TOP 1 R_0,R_1,R_2,R_3,R_4,R_5,R_6,R_7,R_8,R_9,R_10,R_11,R_12,R_13,R_14,R_15,R_16,R_17,R_18,R_19,R_20, effective_dt
                        FROM tbl_price_lookup
                        WHERE site_pick = 'AU'
                        AND delivery_type = 'onsite'
                        AND is_active = 1
                        AND effective_dt < '04/18/2014'
                        ORDER BY effective_dt DESC
                    
tbl_products (Datasource=merctraindsn, Time=0ms, Records=157) in E:\CommonApps\PRODUCTION\MAIN\include\_news_list_right.cfm @ 18:12:00.000
	SELECT	*
	FROM	tbl_products
	WHERE	1=1
		
rs_wsite_info (Datasource=merctraindsn, Time=0ms, Records=1) in E:\CommonApps\PRODUCTION\MAIN\include\_news_list_right.cfm @ 18:12:00.000
	SELECT	*
	FROM	qry_info_wsites
	WHERE	wsite_active = 1
			AND wsite_short= 'AU'
tbl_news (Datasource=merctraindsn, Time=0ms, Records=13) in E:\CommonApps\PRODUCTION\MAIN\include\_news_list_right.cfm @ 18:12:00.000
	SELECT	news_ID, news_creationdate,
			news_headline1, news_headline2,
			news_image, news_URL, news_groups,
			news_areas, news_products
	FROM	tbl_news
	WHERE	news_areas LIKE '%training%' AND
			(
				news_regions LIKE '%AU%' OR
				news_regions LIKE '%all%' OR
				news_regions ='' OR
				news_regions LIKE '%APJ%')
	ORDER BY news_creationdate DESC


Scope Variables

CGI Variables:
AUTH_PASSWORD=
AUTH_TYPE=
AUTH_USER=
CERT_COOKIE=
CERT_FLAGS=
CERT_ISSUER=
CERT_KEYSIZE=
CERT_SECRETKEYSIZE=
CERT_SERIALNUMBER=
CERT_SERVER_ISSUER=
CERT_SERVER_SUBJECT=
CERT_SUBJECT=
CF_TEMPLATE_PATH=E:\CommonApps\PRODUCTION\MAIN\training\course_details.cfm
CONTENT_LENGTH=
CONTENT_TYPE=
CONTEXT_PATH=
GATEWAY_INTERFACE=CGI/1.1
HTTPS=off
HTTPS_KEYSIZE=
HTTPS_SECRETKEYSIZE=
HTTPS_SERVER_ISSUER=
HTTPS_SERVER_SUBJECT=
HTTP_ACCEPT=text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
HTTP_ACCEPT_ENCODING=x-gzip, gzip, deflate
HTTP_ACCEPT_LANGUAGE=en-us,en-gb,en;q=0.7,*;q=0.3
HTTP_CONNECTION=
HTTP_COOKIE=
HTTP_HOST=h20546.www2.hp.com
HTTP_REFERER=
HTTP_USER_AGENT=CCBot/2.0 (http://commoncrawl.org/faq/)
PATH_INFO=/main/training/course_details.cfm
PATH_TRANSLATED=E:\CommonApps\PRODUCTION\MAIN\training\course_details.cfm
QUERY_STRING=Course=00009752&sitepick=AU
REMOTE_ADDR=15.192.1.43
REMOTE_HOST=15.192.1.43
REMOTE_USER=
REQUEST_METHOD=GET
SCRIPT_NAME=/main/training/course_details.cfm
SERVER_NAME=h20546.www2.hp.com
SERVER_PORT=80
SERVER_PORT_SECURE=0
SERVER_PROTOCOL=HTTP/1.0
SERVER_SOFTWARE=Microsoft-IIS/6.0
WEB_SERVER_API=
Cookie Variables:
CFID=3637137
CFTOKEN=91176583
Session Variables:
access_all=FALSE
access_area_certification=FALSE
access_area_mercury=FALSE
access_area_partner=FALSE
access_beta=FALSE
access_internal=FALSE
alert_message=
bv_usr_session=
cert_access=False
cert_admin=False
cert_group=1
comeback=http://h20546.www2.hp.com/main/training/course_details.cfm?Course=00009752&sitepick=AU
course=00009752
debug=false
email=
ff_assign=
ff_close=
ff_default=0
ff_regions=
ff_view=
filtertype=all
http_referer=http://h20546.www2.hp.com/main/training/course_details.cfm?Course=00009752&sitepick=AU
ipaddress_restrict=FALSE
item_discount=0
loggedin=FALSE
ls_currency=
ls_dateformat=mmm/dd/yyyy
ls_oitems_cat=
ls_oitems_discountcode=
ls_oitems_discountinfo=
ls_oitems_event=
ls_oitems_id=
ls_oitems_listprice=
ls_oitems_quantity=
ls_oitems_status=
ls_oitems_unitprice=
ls_oitems_userinfo=
ls_paymenttypes=
ls_sitepick=
ls_symbol=
name=
order_no_tax=FALSE
order_no_tax_states=
ordertypes=1
paymenttypes=CC,TU,PO,CRDT,AUFT,MCC,IL,BT,POEF,DD,PTD
permissions=
report_comment=
sched_admin_access=FALSE
sched_admin_edit=FALSE
sched_admin_main=FALSE
scheduling_group=1
sel_date=
sessionid=86301c77775eea3657465e664b347649c573
status=TRUE
store_admin=False
store_admin_items=False
store_admin_news=False
store_admin_orders=False
store_admin_payment=False
store_admin_regions=
store_admin_system=False
store_admin_users=False
store_group=1
store_status=Shopping
tuvalue=
urltoken=CFID=3637137&CFTOKEN=91176583&jsessionid=86301c77775eea3657465e664b347649c573
userbvid=
usergroup=Visitor
usergroup_discounts=
userid=
usr_address1=
usr_address2=
usr_city=
usr_company=
usr_country=USA
usr_email=
usr_firstname=
usr_lastname=
usr_phone=
usr_residental=
usr_state=
usr_zip=
view_internal=FALSE
URL Parameters:
COURSE=00009752
SITEPICK=AU
Debug Rendering Time: 31 ms