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Educational Services for IT Management Software
Helping you make the most out of your HP Software investment



Education and Certification set the foundations for optimizing your business technology investment. HP Software Education Services provides a comprehensive curriculum for all Mercury, SPI and Opsware products, using different methods of delivery at multiple locations across the US and the globe. We offer standard instructor-led and Web-based training, as well as custom training courses and professional certification programs. Our rigorous certifications make ‘HP Accredited Systems Engineer' and 'HP Certified Instructor' titles of prestige.


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Important Software Certification Updates
ART - Adoption Readiness Tool
Training Needs Analysis Tool
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Discover Performance: Join the HP Software Community for IT leaders
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Recent Course Releases
Consulting, Education and Support
CSPA01 - Cloud Services Partner Academy (Jan/31/2014)
 
IT Strategy, Planning, and Governance
XSD120 - Executive Scorecard 9.x Essentials (Mar/04/2014)
XSD350 - Executive Scorecard 9.x Administration (Mar/10/2014)
 
Operations Management
SM02EUT - Service Manager 9.20 EUT: Integrations and Additional Topics (Apr/14/2014)
SM02EUT - Service Manager 9.30 EUT: Integrations and Additional Topics (Apr/14/2014)
SA120 - Server Automation 10.x Essentials (Jan/31/2014)
SHR120 - Service Health Reporter and Optimizer 9.x Essentials (Jan/23/2014)
UD120 - Universal Discovery 10.x Essentials (Jan/31/2014)
CSA120 - Cloud Service Automation 3.2 Essentials (Jan/31/2014)
OO01IT - Operations Orchestration 10.0 Interactive Training Created by ART (Feb/12/2014)
SA01IT - Server Automation 10.0 Interactive Training Created by ART (Feb/12/2014)
SM01PKG - Service Manager 9.3 Self-Selection Online Training Package (Mar/28/2014)
 
Software as a Service - SaaS
SAW01IT - Service Anywhere 3.0 Interactive Training Created by ART (Feb/12/2014)
SAW350 – Service Anywhere Administration and Configuration 3.x (Mar/20/2014)
SAW01SP – Service Anywhere Administration and Configuration 3.0 Simulation ART Tour (Mar/19/2014)
 



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Debugging Information
ColdFusion Server Standard 8,0,1,195765
Template /main/CA/index.cfm
Time Stamp 20-Apr-14 12:37 AM
Locale English (US)
User Agent CCBot/2.0 (http://commoncrawl.org/faq/)
Remote IP 15.192.1.43
Host Name 15.192.1.43


Execution Time

Total Time Avg Time Count Template
78 ms 78 ms 1 top level E:\CommonApps\PRODUCTION\MAIN\CA\index.cfm
31 ms 31 ms 1 E:\CommonApps\PRODUCTION\MAIN\include-en\resources\_page_start.cfm
31 ms 31 ms 1 E:\CommonApps\PRODUCTION\MAIN\include\_news_courses_middle.cfm
16 ms 16 ms 1 E:\CommonApps\PRODUCTION\MAIN\include-en\resources\_page_end.cfm
16 ms 16 ms 1 E:\CommonApps\PRODUCTION\MAIN\include-en\resources\_site_header.cfm
16 ms 16 ms 1 E:\CommonApps\PRODUCTION\MAIN\include\_country_menu.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\CA\Application.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\app_config.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\app_init.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\include-en\resources\_home.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\include-en\resources\_menu_bar.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\include-en\resources\_site_footer.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\include-en\resources\_translations.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\include\_admin_menu_bar.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\include\_bar_right.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\include\_func_library.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\include\_keepalive_iframe.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\include\_login.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\include\_news_list_middle.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\include\_news_list_right.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\include\_onlinetraining_right.cfm
0 ms 0 ms 1 E:\CommonApps\PRODUCTION\MAIN\include\_small_cart.cfm
0 ms 0 ms 2 E:\CommonApps\PRODUCTION\MAIN\include\menu\_menu_end.cfm
0 ms 0 ms 18 E:\CommonApps\PRODUCTION\MAIN\include\menu\_menu_item.cfm
0 ms 0 ms 2 E:\CommonApps\PRODUCTION\MAIN\include\menu\_menu_start.cfm
0 ms  STARTUP, PARSING, COMPILING, LOADING, & SHUTDOWN
78 ms  TOTAL EXECUTION TIME
red = over 250 ms average execution time


SQL Queries

rs_wsites (Datasource=merctraindsn, Time=16ms, Records=74) in E:\CommonApps\PRODUCTION\MAIN\include\_country_menu.cfm @ 00:37:37.037
		SELECT	*
		FROM	tbl_websites
		WHERE	wsite_active = 1
				AND wsite_contact_info <> ''
				AND wsite_geo <> ''
		ORDER BY	wsite_geo, wsite_long
	
rs_wsite_info (Datasource=merctraindsn, Time=0ms, Records=1) in E:\CommonApps\PRODUCTION\MAIN\include\_news_list_middle.cfm @ 00:37:37.037
	SELECT	*
	FROM	qry_info_wsites
	WHERE	wsite_active = 1
			AND wsite_short= 'CA'
tbl_news (Datasource=merctraindsn, Time=0ms, Records=7) in E:\CommonApps\PRODUCTION\MAIN\include\_news_list_middle.cfm @ 00:37:37.037
	SELECT	news_ID, news_creationdate,
			news_headline1, news_headline2,
			news_image, news_URL, news_groups,
			news_areas, news_products
	FROM	tbl_news
	WHERE	news_areas LIKE '%HOME%' AND
			(
				news_regions LIKE '%CA%' OR
				news_regions LIKE '%all%' OR
				news_regions ='' OR
				news_regions LIKE '%AMERICAS%')
	ORDER BY news_creationdate DESC
rs_course (Datasource=merctraindsn, Time=31ms, Records=20) in E:\CommonApps\PRODUCTION\MAIN\include\_news_courses_middle.cfm @ 00:37:37.037
	SELECT	*
	FROM	qry_list_courses_with_products
	WHERE	cat_type='course'
			AND	itm_status='Current'
			AND (itm_regions LIKE '%CA%' OR itm_regions='')
			
			AND itm_status_internal <> 1 
			AND itm_devend_act_date > {ts '2014-01-20 00:37:37'}
	ORDER BY prod_group, itm_id, itm_changedate
tbl_products (Datasource=merctraindsn, Time=0ms, Records=157) in E:\CommonApps\PRODUCTION\MAIN\include\_news_list_right.cfm @ 00:37:37.037
	SELECT	*
	FROM	tbl_products
	WHERE	1=1
		
rs_wsite_info (Datasource=merctraindsn, Time=0ms, Records=1) in E:\CommonApps\PRODUCTION\MAIN\include\_news_list_right.cfm @ 00:37:37.037
	SELECT	*
	FROM	qry_info_wsites
	WHERE	wsite_active = 1
			AND wsite_short= 'CA'
tbl_news (Datasource=merctraindsn, Time=0ms, Records=7) in E:\CommonApps\PRODUCTION\MAIN\include\_news_list_right.cfm @ 00:37:37.037
	SELECT	news_ID, news_creationdate,
			news_headline1, news_headline2,
			news_image, news_URL, news_groups,
			news_areas, news_products
	FROM	tbl_news
	WHERE	news_areas LIKE '%HOME%' AND
			(
				news_regions LIKE '%CA%' OR
				news_regions LIKE '%all%' OR
				news_regions ='' OR
				news_regions LIKE '%AMERICAS%')
	ORDER BY news_creationdate DESC


Scope Variables

CGI Variables:
AUTH_PASSWORD=
AUTH_TYPE=
AUTH_USER=
CERT_COOKIE=
CERT_FLAGS=
CERT_ISSUER=
CERT_KEYSIZE=
CERT_SECRETKEYSIZE=
CERT_SERIALNUMBER=
CERT_SERVER_ISSUER=
CERT_SERVER_SUBJECT=
CERT_SUBJECT=
CF_TEMPLATE_PATH=E:\CommonApps\PRODUCTION\MAIN\CA\index.cfm
CONTENT_LENGTH=0
CONTENT_TYPE=
CONTEXT_PATH=
GATEWAY_INTERFACE=CGI/1.1
HTTPS=off
HTTPS_KEYSIZE=
HTTPS_SECRETKEYSIZE=
HTTPS_SERVER_ISSUER=
HTTPS_SERVER_SUBJECT=
HTTP_ACCEPT=text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
HTTP_ACCEPT_ENCODING=x-gzip, gzip, deflate
HTTP_ACCEPT_LANGUAGE=en-us,en-gb,en;q=0.7,*;q=0.3
HTTP_CONNECTION=
HTTP_COOKIE=
HTTP_HOST=h20546.www2.hp.com
HTTP_REFERER=
HTTP_USER_AGENT=CCBot/2.0 (http://commoncrawl.org/faq/)
PATH_INFO=/main/CA/index.cfm
PATH_TRANSLATED=E:\CommonApps\PRODUCTION\MAIN\CA\index.cfm
QUERY_STRING=sitepick=CA
REMOTE_ADDR=15.192.1.43
REMOTE_HOST=15.192.1.43
REMOTE_USER=
REQUEST_METHOD=GET
SCRIPT_NAME=/main/CA/index.cfm
SERVER_NAME=h20546.www2.hp.com
SERVER_PORT=80
SERVER_PORT_SECURE=0
SERVER_PROTOCOL=HTTP/1.0
SERVER_SOFTWARE=Microsoft-IIS/6.0
WEB_SERVER_API=
Cookie Variables:
CFID=3657959
CFTOKEN=61385096
Session Variables:
access_all=FALSE
access_area_certification=FALSE
access_area_mercury=FALSE
access_area_partner=FALSE
access_beta=FALSE
access_internal=FALSE
alert_message=
bv_usr_session=
cert_access=False
cert_admin=False
cert_group=1
comeback=http://h20546.www2.hp.com/main/CA/index.cfm?sitepick=CA
email=
ff_assign=
ff_close=
ff_default=0
ff_regions=
ff_view=
http_referer=/main
ipaddress_restrict=FALSE
item_discount=0
loggedin=FALSE
ls_currency=
ls_dateformat=mmm/dd/yyyy
ls_oitems_cat=
ls_oitems_discountcode=
ls_oitems_discountinfo=
ls_oitems_event=
ls_oitems_id=
ls_oitems_listprice=
ls_oitems_quantity=
ls_oitems_status=
ls_oitems_unitprice=
ls_oitems_userinfo=
ls_paymenttypes=
ls_sitepick=
ls_symbol=
name=
order_no_tax=FALSE
order_no_tax_states=
ordertypes=1
paymenttypes=CC,TU,PO,CRDT,AUFT,MCC,IL,BT,POEF,DD,PTD
permissions=
report_comment=
sched_admin_access=FALSE
sched_admin_edit=FALSE
sched_admin_main=FALSE
scheduling_group=1
sel_date=
sessionid=86308a342a10220a586b7f49673f19304627
status=FALSE
store_admin=False
store_admin_items=False
store_admin_news=False
store_admin_orders=False
store_admin_payment=False
store_admin_regions=
store_admin_system=False
store_admin_users=False
store_group=1
store_status=FALSE
tuvalue=
urltoken=CFID=3657959&CFTOKEN=61385096&jsessionid=86308a342a10220a586b7f49673f19304627
userbvid=
usergroup=Visitor
usergroup_discounts=
userid=
usr_address1=
usr_address2=
usr_city=
usr_company=
usr_country=USA
usr_email=
usr_firstname=
usr_lastname=
usr_phone=
usr_residental=
usr_state=
usr_zip=
view_internal=FALSE
URL Parameters:
SITEPICK=CA
Debug Rendering Time: 16 ms